Google Workspace Changes

Admins can now assign delegates to handle other users' calls in Google Voice.

Google Voice now supports call delegation, allowing admins to assign delegates who can answer calls, place calls, transfer calls, and listen to voicemail messages on behalf of other users.

DLP for Gmail is now generally available

DLP is generally available in Gmail, alongside Drive and Chat

Automatically log Google Voice calls made to Salesforce contacts (beta)

Integration between Google Voice and Salesforce that makes it easier to track details of calls made in Voice. When enabled Salesforce contacts will be displayed in Google Voice and Google Voice calls will now be logged to any matching Salesforce contact.

Automatic spam labeling for SMS in Google Voice

Google Voice is extending its suspected spam caller warnings to SMS messages on Android and iOS devices. Users will see labels within suspected spam messages and can either confirm the spam, which sends future messages from that number to the spam folder, or mark the message as not spam to remove the label for that number.

Enhanced spam protection through automatic labeling of suspected spam messages in Google Voice

Extends the suspected spam caller warnings to SMS messages on Android and iOS devices. Users will see these labels within the message and can either confirm a suspected spam message, or mark a labeled message as not spam.

Google Voice users can manage incoming calls across individuals and groups

Google Voice has updated its call management capabilities, allowing users to manage incoming calls across both individual and group settings.

Google Voice introduces 'Ask Before Transfer' to verify availability of the transfer target.

Google Voice users can now call and check with their transfer target before transferring a call. This feature ensures a better experience for both the transfer target and the transferred call participant by confirming the target is ready to receive the call.

Google Voice users can now be designated as ring group managers to manage settings directly.

Admins can now designate specific Google Voice users as managers of a ring group, allowing them to modify ring group members, call routing rules, ring duration settings, and working hours directly from voice.google.com instead of the Admin console. This delegation helps reduce administrative workloads for large customers.

Google Voice users can now call and check with their transfer target before transferring a call

Google Voice users can now call and check with their transfer target before transferring a call. This helps create a better experience for the transfer target and the transferred call participant.

Admins can now designate specific Voice users as managers of a ring group

Admins can now designate specific Voice users as managers of a ring group, allowing them to make changes from voice.google.com instead of the Admin console. Ring group managers can view and modify: Ring group members, Call routing rules, Ring duration settings, Working hours and more.

Google Voice audit logs now include per-call performance data such as Round Trip Time, Packet Loss, and Jitter.

Google Voice is adding detailed per-call performance information to its audit logs, including Round Trip Time, Packet Loss per 1000, and Jitter. This supplementary data is designed to help administrators identify and troubleshoot network issues that may be impacting call quality across their organization.

Specific per-call performance information, including Round Trip Time, Packet Loss per 1000, and Jitter will now be included in Voice audit logs.

In addition to the information already captured in Voice audit logs, such as date, call source and call destination, you’ll see specific per-call performance information, including: Round Trip Time, Packet Loss per 1000, Jitter

More call performance data in the Google Voice audit logs

Specific per-call performance information will be available in Voice audit logs, including: Round Trip Time, Packet Loss per 1000, Jitter. This supplementary data can help you identify and troubleshoot potential network issues impacting call quality across your organization.

Indicate your Google Voice availability with more options

Greater flexibility to manage your Ring Group availability in Google Voice, without the need to sign-out of Voice or block all incoming calls using “Do Not Disturb”. You can now customize your availability for all calls, direct calls, and calls from specific ring groups.

More availability options for Google Voice

This update gives you greater flexibility to manage your Ring Group availability in Google Voice, without the need to sign-out of Voice or block all incoming calls using “Do Not Disturb”.