Google Workspace Changes

More availability options for Google Voice

This update gives you greater flexibility to manage your Ring Group availability in Google Voice, without the need to sign-out of Voice or block all incoming calls using “Do Not Disturb”.

Expanding SIP Link for Google Voice to Latin America

Voice to the following countries in Latin America by expanding SIP Link availability: Argentina, Colombia, Chile, Brazil, Mexico. Customers in these countries will need to purchase the new SIP Link Standard or SIP Link Premier licenses to set up SIP Link.

Get enhanced spam protection through automatic labeling of suspected spam calls in Google Voice

Google Voice will now show a “suspected spam caller” label on all calls that Google believes to be spam.

Enhanced spam protection through automatic labeling of suspected spam calls in Google Voice

Google Voice shows a “suspected spam caller” label on all calls that Google believes to be spam. The new labels appear on the incoming call screen and in the user’s call history.

Google Voice Standard customers can assign phone numbers in other Voice countries in their region

Google Voice customers on the Standard subscription in Canada, Europe and the US can assign phone numbers to any supported country in their region. Customers in Europe can assign phone numbers in supported European countries and Customers in Canada and the US can assign phone numbers in both countries

Google Voice will expand support to Poly Trio 8300 conference phones.

Google Voice is expanding support to include Poly Trio 8300 conference phones. This feature is expected to be available in the coming weeks, with further information to be shared on the Workspace Updates Blog.

Google Voice expands support for Poly Edge B-Series IP desk phones and Obi 300/302 Analog Adapters.

Google Voice is expanding its support for cloud-connected deskphone solutions from Poly, specifically adding the Poly Edge B-Series IP desk phones and Obi 300/302 Analog Adapters. This allows administrators to integrate a wider variety of Poly equipment into their fleet via the Admin console.

Expanding Google Voice support for several cloud-connected deskphone, pro-grade performance solutions from Poly.

We’re expanding Google Voice support for several cloud-connected deskphone, pro-grade performance solutions from Poly: Poly Edge B-Series IP desk phones, Obi 300/302 Analog Adapters for older, analog equipment such as analogue phones and fax machines, Poly Trio 8300 conference phones

Set custom rules for incoming Google Voice calls.

Google Voice users can now create custom rules for handling incoming calls to improve workflow and productivity. These granular settings allow users to forward calls from specific contacts to linked phone numbers or voicemail, screen calls from specific contacts, set custom voicemail greetings for specific contacts, and apply these rules to either individual contacts or specific contact groups.

Porting in Google Voice now available in Canada

Organizations in Canada that have existing phone numbers with other service providers can now port those numbers over to Google Voice.

Upload customized audio prompts and greetings to Google Voice automated attendant

Admins can now upload their own pre-recorded audio prompts and greetings when setting up an automated attendant in Google Voice, providing an alternative to the standard text-to-speech option. This update allows for greater customization and includes immediate playback and automatic transcriptions to help admins manage their uploads.

Call transferring is now available in Google Voice mobile and web apps.

Users can now transfer calls using the Google Voice mobile apps on Android and iOS, as well as the web application. The feature allows users to send calls to intelligently-suggested contacts, contacts found via directory search, or manually entered phone numbers.

Google Voice is now available within Gmail for Chrome and Firefox browsers.

Google Voice is now integrated into Gmail for users on Chrome or Firefox browsers, allowing them to make and receive calls without switching tabs. The interface mirrors the Voice web application, enabling users to answer calls, initiate outbound calls, and transfer calls directly from Gmail.

Google Voice is now generally available in Canada.

Google Voice is now available for G Suite customers based in Canada, allowing them to sign up for the service and assign phone numbers with Canada country codes (+1) to users. Additionally, the ability to port existing Canadian +1 numbers to Google Voice is expected to be available soon.

Google Voice is now generally available in Ireland.

Google Voice is now available to G Suite customers in Ireland, allowing them to sign up for the service and assign phone numbers with Ireland country codes (+353). The ability to port existing +353 numbers to Google Voice is expected to be available soon.